For us, customer care is not an operational afterthought, or a new trendy marketing appliqué. It’s a practice that has been woven into our business from the very start. After all, for overt 50 years people have been entrusting us to care for some their most prized possession. It’s a distinction that set us apart from other companies in our industry, and a sign of our unwavering commitment to provide you with outstanding service.
We realize that today, more and more business is being conducted online, from order taking to payment from to shipping status. However, we pledge to continue to maintain the high level of care and attention to which our customers are accustomed and, more importantly, deserve.
If there is a question on whether we can launder your item or not, we encourage you to call us first before going the expense of shipping it to us. However, often we need to see the item before we can tell you whether we can launder it successfully or not.
Also, please do not hesitate to call us if you are a first-time user. We are happy to explain out process to you and walk you thought the forms, pointing out the important information you’ll need to place your order.
